FAQ

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Frequently Asked Questions

  • Q. How long does it take to get a reply after we send you an inquiry?

    We will reply to you within 24 hours after receiving the inquiry on working days.
  • Q. How about quality control?

    High quality material, professional QC team to ensure the goods quality, passed SGS, CE inspection, professional packing team to ensure the shipping safety.
  • Q. Can I add our own logo on the products?

    That's ok to have your own logo on the products. Please contact with us to make sure the detailed drawing, before placing order.
  • Q. What about the delivery time?

    In general, the leading time is about 7-10days for sample, 20 to 30 days for bulk.
  • Q. How to ensure the service?

    Professional team provides full range of service for you. We'll feedback production process weekly to customers and fully supervision about quality and the delivery time. Our after-service team is faster, more qualified and more efficient.
  • Q. What if my products arrives damaged?

    Firstly, we make sure of packaging that the cargo will arrive without being damaged. In case goods are damaged upon arrival please take photos and videos before unloading them. We will solve it at the first time.
  • Q. What terms of payment do you accept?

    T/T, L/C, D/P or other methods. Payment terms will be confirmed with you when we quote.

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